Welcome to GARRINCHA®. We are committed to protecting your personal data and ensuring your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. Our data processing practices are fully compliant with Belgian law and the General Data Protection Regulation (GDPR).
Kempes BV, operating under the trade name GARRINCHA®, located at Kortrijksesteenweg 1166, 9051 Ghent, is responsible for processing personal data as described in this policy. If you have any questions or concerns regarding this policy, you can contact us using the details provided at the end of this document.
Collection of personal data
When you use our services, we collect certain personal data to improve our communication and enhance your experience with GARRINCHA®. The personal data we collect include: your full name, e-mail address and phone number are stored so that we can contact you or send you personalised offers. In addition, we ask for your date of birth, age and gender to tailor our marketing campaigns to your preferences and interests. Additionally, if you voluntarily provide any other information through our website or direct communication, it will be processed with care and in full compliance with this privacy policy.
Use of personal data
The personal data we collect is processed for several purposes. Firstly, we use this data for marketing and communication activities. This includes sending newsletters, promotional content, and personalised recommendations about our products and services. Additionally, we process your data to enhance customer service. This allows us to respond efficiently to questions, requests, or complaints, ensuring that our customer support team can assist you promptly and appropriately. Finally, we use your data for statistical analysis, which helps us optimise our services and communication strategies.
Your personal data is processed exclusively for these specified purposes. If required by law, we will obtain your explicit consent before processing your data.
Legal basis for processing
The processing of your personal data is based on three legal grounds. Firstly, we may process your data based on your explicit consent. This means you provide permission for us to process your data for specific purposes, such as receiving marketing communications. Secondly, we process data when it is necessary for the performance of an agreement with you. For example, this applies when you use our services. Finally, processing may be carried out based on a legitimate interest. This includes activities such as improving our services or conducting direct marketing.
Sharing personal data with third parties
We share your personal data with third parties only when strictly necessary for the performance of our services. For example, we use marketing partners to send you targeted ads and offers. We also engage external service providers to provide technical support, such as hosting and IT services. We conclude processing agreements with these parties, in which we make clear agreements on the security and use of your data.
In principle, your data will not be transferred to parties outside the European Economic Area (EEA). If the transfer of personal data is necessary, for example, when working with an international partner, we ensure that it is carried out only with appropriate safeguards approved by the European Commission.
Personal data security
We take the security of your personal data very seriously and have taken various measures to prevent loss, misuse or unauthorised access. Our technical security measures include the encryption of sensitive information and regular security audits. Additionally, we apply organisational safeguards, such as restricted access to personal data and strict internal procedures, to ensure that your information remains well protected.
In the event of a data breach, we will act in full compliance with legal obligations. This means that we will promptly notify both the affected individuals and the relevant authorities to minimize any potential impact.
Your rights
As a user, you have various rights regarding your personal data. You have the right to request access to the data we hold about you at any time. If you notice that data is incorrect or incomplete, you can ask us to correct it. You can also ask to have your data deleted completely, unless we are obliged to keep it by law. In addition, you can have the processing of your data restricted or object to specific processing, e.g. use for direct marketing. Finally, you have the right to request your data in a structured, common format so that you can transfer it to another party.
To exercise your rights, please contact us using the contact details at the bottom of this document. We aim to respond to your request within a month.
Changes to this privacy policy
We reserve the right to make changes to this privacy policy. Any changes will be published on our website. We advise you to check this page regularly to stay informed of any updates.
Contact details
Do you have any questions, comments or complaints regarding this privacy policy or the processing of your personal data? Feel free to contact us. We thank you for your trust in GARRINCHA® and Kempes BV. Your privacy is in good hands with us.